At Scifax Technology and Publishing Private Limited, we are committed to ensuring customer satisfaction with our products and services. If you are not satisfied with your purchase or experience any issues, our refund policy is designed to address your concerns promptly and fairly.
Eligibility for Refunds
- Duplicate Charges: If you are charged more than once for the same transaction, you are eligible for a full refund of the duplicate amount.
- Billing Errors: In the event of an error during the payment process, please contact us for a resolution.
- Service Dissatisfaction: If you are not satisfied with the quality of our services, you may be eligible for a refund. We value your feedback and are dedicated to resolving any issues you may have.
Requesting a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer support team at contact@sciencefather.com within 30 days of the transaction.
- Provide Details: Include your order number and a brief description of the issue or reason for the refund request.
- Investigation: We will investigate your request and respond within 5 business days, providing you with an update on the status of your refund.
Processing Time
Once approved, refunds will be processed within 7-10 business days. The timeframe for receiving the refund may vary depending on your payment method and financial institution.
Non-Refundable Items
Please note that certain items or services may be non-refundable, as stated at the time of purchase. We encourage you to review the product details before finalizing your order.
Changes to the Policy
We reserve the right to update and modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us at contact@sciencefather.com. Your satisfaction is our priority, and we are here to help.